WhatsApp & SMS Messaging for Shopify
Send automated order notifications, COD confirmation links, and abandoned cart recovery messages via WhatsApp and SMS directly from your Shopify store using your WhatsSMS account.
Engineered for High-Conversion eCommerce
Everything a modern Shopify store needs to reduce order returns, recover abandoned carts, and delight customers.
COD Confirmation & Anti-RTO
Prevent fake Cash-on-Delivery orders. Customers receive a secure time-limited link to confirm or cancel their order with a single tap on mobile.
- Auto tags:
confirmed_via_sms - Automatic restock & order cancellation on reject
- Audit note logged with customer IP & browser
Smart Abandoned Cart Recovery
Recover lost revenue on autopilot. Sends personalized recovery messages with direct checkout links after a configurable delay.
- Configurable delay (e.g. 15, 30, 60 minutes)
- Auto-cancels if customer completes order
- Supports dynamic discount code injection
Multi-Channel Order Notifications
Trigger automated SMS or WhatsApp messages across all key Shopify store lifecycle events with custom sender selection.
- Route via Android SIMs or WhatsApp accounts
- Built-in URL shortener for clean SMS links
- Respects customer marketing opt-in consent
Supported Shopify Event Triggers
Configure custom SMS and WhatsApp templates for any of these predefined store lifecycle events.
Order Created
Instantly notify customers when a new order is placed with order details and tracking summary.
Order Paid
Send immediate payment confirmation and digital receipt over WhatsApp or SMS.
Fulfillment Created
Provide tracking numbers and carrier tracking links the second a parcel is dispatched.
Fulfillment Updated
Keep buyers informed with real-time transit and out-for-delivery status updates.
Order Cancelled
Notify buyers of cancellation and restock details automatically.
Customer Created
Welcome new registered store customers with personalized greeting and store discount codes.
Abandoned Checkout Recovery
Send deferred WhatsApp & SMS reminders with direct checkout links to recover lost sales.
COD Confirmation
Send secure time-limited verification links for customers to confirm or cancel COD orders.
Rich Template Placeholders
Personalize every message with order totals, customer names, product summaries, and tracking links.
{{order_id}}Shopify order identifier{{order_name}}Order name / number (e.g. #1001){{customer_first_name}}Customer's first name{{customer_last_name}}Customer's last name{{total_price}}Order total with currency symbol{{item_names}}List of purchased items and variants{{tracking_url}}Carrier parcel tracking URL{{cod_confirm_url}}Time-limited secure COD verification link{{checkout_url}}Shopify abandoned checkout recovery URL{{store_name}}Name of your Shopify storeNative Shopify Admin Experience
Designed with Shopify Polaris for an intuitive, fast, and seamless merchant experience.
Default SMS & WhatsApp Senders
COD Order Verification Link
Event Notification Rules
Connect in 3 Simple Steps
Go live with automated WhatsApp and SMS in under two minutes.
Install the App
Add the WhatsSMS App to your store from the official Shopify App Store with one click.
Connect API Secret
Paste your API Secret from your WhatsSMS Dashboard (Tools → API Keys).
Enable Rules & Senders
Select your default Android device or WhatsApp channel and enable the notification rules you want active.
Supercharge Your Shopify Store Messaging
Install the official WhatsSMS app for free and start sending order notifications and COD confirmations today.